Product quality can make or break a company. Stecker Machine's growth is largely attributed to our customer focus and commitment to quality. We explore four key takeaways from our recent ISO 9001 and IATF 16949 Quality Surveillance Audit.
Customer satisfaction is Stecker Machine's main driver, and our quality team pushes in this direction. Top management fosters a customer first commitment with all employees. Quality Assurance works with top management to define processes in line with goals. We all strive for zero defects and 100% on-time delivery. Processes and Key Performance Indicators (KPIs) tie to company goals, and are continually assessed. Aligning quality and company goals squarely on customer satisfaction aims our entire company at the same target.
Process robustness is key to execution and quality. When a process yields positive results reliably and repeatably people buy-in and follow it. Teams follow working processes happily without question. However, when processes are hard to follow, gaps appear and goals are missed. Often quality processes are developed over time. As employees use their work process, they may find gaps and wastes, and these are opportunities for continuous improvement. Teams will naturally follow robust processes without gaps and wastes, because robust processes fit the work needed to achieve their goal.
Passionate employees understand their role, and perform their work with pride and care. Engaged employees and process improvement can act as a flywheel. Improving processes in action engages employees, because this enforces the process as the tool to achieve their goals. Achieving goals further engages the team, and furthers their commitment to the quality process. Engaged employees meet quality expectations by knowing and thriving in their roles. They push to achieve results.
Our commitment to quality shines through in results. Our ISO/IATF auditor observed strength in manufacturing and assembly and called out the "very clean and organized plants," with "good lighting and a safe work environment." The growth of the company is clear from recent expansion, and overall "customer satisfaction is very good."
We passed our recent audit with flying colors and zero infractions. Are you ready to put our quality to the test? Submit your Request for Quote (RFQ) online, by phone, or by email. We are ready to meet your needs with customer first attitude and a passion for machining.